Your customers chat. You reply from Telegram.
Hotline puts a real-time support chat on your site and routes every conversation into a Telegram topic. Your team answers from the app they already keep open all day.
Support shouldn't mean another inbox to forget
The usual setup leaks messages and frustrates everyone.
Messages scatter
Email, web forms, chat widgets β questions arrive in five places and slip through the cracks.
Slow, async replies
Customers wait hours for an answer that could've taken seconds. So they leave.
Yet another dashboard
Heavy helpdesk tools mean a new login, a new app, and a new thing your team avoids opening.
No real time
Tickets feel like sending mail. The conversation never actually flows.
Live in three steps
From zero to answering customers in minutes.
- 01
Add Hotline to your site
Point a subdomain at Hotline. A chat appears for your visitors β name form or single sign-on, your choice.
- 02
Customers start chatting
Each conversation opens instantly and updates in real time over a live socket.
- 03
You reply from Telegram
Every chat becomes a topic in your team's Telegram group. Reply there and the customer sees it at once.
Built to disappear into how you already work
Everything you need to answer fast. Nothing your team has to babysit.
Real time, both ways
Messages move the instant they're sent β no refresh, no polling, no waiting.
Your team stays in Telegram
Agents answer from Telegram topics. No new app to install or learn.
Name form or SSO
Let visitors type a name, or require login through your main app. You decide per project.
Multi-tenant by design
Run one Hotline for many sites β each on its own subdomain, fully isolated.
Hosted in the EU
Data lives on EU servers. GDPR-friendly by default.
Light and fast
A tiny chat widget, server-rendered. It loads quickly and stays out of the way.
Questions, answered
The things people ask before they wire it up.
Support that meets your customers where they are β and your team where it already works.